Customer Service Representative
Moffitt Companies•Cypress, TX
•Onsite
About The Position
Moffitt Services is a Texas-based fuel and lubricants distributor committed to providing quality fuels, lubricants, and superior service. We are looking for a Customer Service Representative to focus on creating and maintaining superior customer service, both externally and internally by processing orders received from customers via telephone, text, E-mail or from a company employee.
Requirements
- High School diploma plus some advanced education/training or equivalent combination of education and experience.
- At least 3-5 years of experience in customer service/inside sales.
Responsibilities
- Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction.
- Enter orders accurately into database systems or complete necessary documentation.
- Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution.
- Identify sales opportunities during customer interactions and proactively follow up on potential leads.
- Assist prospective customers with onboarding and order placement, guiding them through the process.
- Maintain positive working relationships with team members and management in a collaborative team environment.
- Protect client and company confidentiality by securely managing sensitive information.
- Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates.
- Use product knowledge to inform customers about pricing, availability, anticipated delays, and other relevant information.
- Follow up on active orders to ensure timely delivery as promised.
- Accurately calculate prices and shipping charges as needed.
- Receive, document, and address customer complaints, escalating issues when necessary.
- Coordinate with dispatch, shipping, warehouse, and logistics teams to trace or expedite missing or delayed deliveries.
- Respond to customer questions or direct them to the appropriate person or department for resolution.
- Prepare, type, and file quotes; maintain accurate and organized records for all processed quotes.
- Ensure quotes are completed and processed through the appropriate channels in a timely manner.
Benefits
- competitive insurance rates through medical, dental, and vision plans
- 401(k)-match program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
