CUSTOMER SERVICE REPRESENTATIVE

Hiester Automotive • Fuquay-Varina, NC

23d • Onsite

About The Position

We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Service Representatives are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment. John Hiester Automotive is currently seeking a full-time Customer Service Representative to join our team! In this role, you will greet and write customers up in a timely manner, schedule service appointments, communicate with the parts department and technicians to complete repairs, review Repair Orders to ensure work is completed, and report to Management for additional job duties. Use of electronic tablet and mobile texting is required. The ideal candidate for a Customer Advocate can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

Requirements

• Must have a valid U.S driver’s license.
• Must be reliable
• Team Oriented and positive attitude with high energy personality.
• Ability to Multitask and stay focused in a fast-paced environment.
• Professional appearance and attitude required.
• Strong written and verbal communication skills
• Strong organizational skills
• Must be able to pass background check and drug test

Nice To Haves

• CDK Drive experience helpful.
• Minimum one year service writer experience preferred.

Responsibilities

• Ability to communicate effectively with both external and internal customers and employees.
• Ability to achieve goals and objectives set by management.
• Communicate with parts department and technicians to complete repairs.
• Report to Management for additional job duties.
• Schedule service appointments.
• Use of electronic tablet and mobile texting required.
• Greet and write customer up in a timely manner.
• Maintain highest customer satisfaction in accordance with Manufactures guidelines,
• Review Repair Orders to ensure work is completed

Benefits

• Medical
• Vision
• Dental
• Accident
• Critical Illness
• Short-Term and Long-Term Disability Plans
• Life Insurance
• 401k with company match
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed