Customer Service Representative – Manufacturing

SAELENS LLC•Johnson Creek, WI

10d•Onsite

About The Position

Saelens LLC is seeking a customer-focused Customer Service Representative to join their Johnson Creek team. This role serves as a crucial link between customers and internal departments, ensuring accurate order processing, prompt query resolution, and adherence to customer commitments from order entry to delivery. The position is based in a fast-paced manufacturing environment.

Requirements

One or more years of customer service experience preferred
Technical knowledge or experience in a manufacturing environment preferred
Strong communication and interpersonal skills
Ability to work with multiple departments to resolve problems
A genuine commitment to providing outstanding customer service
Strong organizational, multitasking, and prioritization skills
Proficiency with Microsoft Office and other applicable software
Strong problem-solving and follow-through skills
Ability to work independently and contribute as part of a team

Responsibilities

Respond to customer questions by phone, email, and in person
Provide accurate information about products, services, and order status
Process customer orders, returns, and related documentation
Coordinate with Shipping and Receiving regarding customer orders
Issue warehouse picks and communicate rush-order requirements to Shipping
Work with internal departments to resolve issues and support customer satisfaction
Maintain accurate customer records and update databases
Professionally document and resolve customer complaints in a timely manner
Prioritize multiple tasks while maintaining accuracy and professionalism