Customer Service Representative for our Exton Location

FASTSIGNS #290302•Uwchlan Township, PA

6d•Onsite

About The Position

We are seeking a dynamic and motivated Customer Service Representative to join our team at our Exton FASTSIGNS location. In this role, you will be the backbone of our customer operations, working closely with our Outside Sales Representative to keep business moving smoothly. From managing orders to being a friendly voice for our customers, your work will directly impact our team's success. If you are a proactive team player who loves solving puzzles and building relationships, we want to hear from you!

Requirements

Exceptional Organizational Skills: You can juggle multiple tasks, prioritize effectively, and never let the details slip through the cracks.
People Person: Excellent verbal and written communication skills with a natural ability to build rapport with customers and vendors.
Team Player: A collaborative mindset with a willingness to jump in and help wherever needed.
Tech Savvy: Comfortable learning new software, entering data accurately, and navigating basic office programs (e.g., Excel, CRM tools, or order management systems).
Prior experience in customer service, sales support, or an administrative role is a plus, but we are willing to train the right person with the right attitude!

Responsibilities

Assist the Outside Sales Representative by vetting and qualifying incoming leads to ensure the sales pipeline remains strong and efficient.
Accurately enter customer orders into our system, monitor their progress, and ensure timely processing.
Act as the primary point of contact for our vendors, coordinating logistics, checking product availability, and tracking shipments.
Provide exceptional service to clients by answering questions, providing updates on orders, and handling inquiries with a positive attitude.
Work hand-in-hand with internal teams and external sales reps to ensure a seamless experience for our customers.