Customer Service Representative

Dental Associates Ltd • Wauwatosa, WI

20h • Hybrid

About The Position

As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth. At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.

Requirements

• High School Diploma or equivalent is required
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientated and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multitask, prioritize and manage time effectively

Responsibilities

• Assist internal and external customers with billing issues and questions
• Greet customers warmly and ascertain problem or reason for calling
• Manage large amounts of incoming calls
• Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions
• Collect payments and set up payment plans
• Assist with training new employees

Benefits

• Medical Insurance with optional Health Savings Account through Associated Bank
• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
• Vision Insurance
• Life Insurance
• 401k
• Company paid short term disability
• Paid Time Off
• Paid Holidays
• FSA
• Critical Illness
• Hospital Indemnity
• opportunities for pay increases and bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED