Customer Service Representative

Cushman & Wakefield•New Orleans, LA

16h•Onsite

About The Position

Perform the physical and administrative tasks involved in shipping and receiving. Maintains records of received goods/pieces of mail. Prepares and maintains records of items shipped/mailed. Prepares goods/pieces of mail for final shipment.

Requirements

High school diploma or GED equivalent
Minimum 2 years of previous mail room experience
Excellent communication skills in English, both written and oral
Excellent computer skills, specifically word processing and database entry and knowledge of fax and scanning machines
Ability to learn quickly
Ability to sort the mail in a way to help ease and speed of delivery

Responsibilities

Sort and collate mail
Dispose of junk mail
Sort mail, such as returned letters, adjustments, bills, orders and payments
Resolve issues with incorrect, returned mail
Receive outgoing mail and apply correct postage
Arrange for pickup of outgoing mail
Stamp mail with postage meters
Fold letters, circulars or other documents and insert into envelopes for distribution
Record registered mail
Place mail in proper buckets for distribution
Process outgoing shipments (Fed-Ex, UPS, DHL and USPS)
Weigh mail to determine correct postage
Place mail in metal bins and carry to departments for distribution
Perform hospitality services and minor housekeeping items
Provide reception relief as needed
Ensure office is adequately stocked with mail supplies
Stock copy rooms and printing devices
Provide support for small office moves
Set up and tear down conference rooms