Customer Service Representative

GH Metal Solutions • Fort Payne, AL

1d • Onsite

About The Position

Assist with the management and growth of profitable metal fabrication business for GH Metal Solutions while demonstrating exceptional customer service. The CSR will play a key role in supporting the strategy and execution of a world-class customer experience.

Requirements

• Must be able to work reasonably with a customer to resolve a problem, and work from written or verbal instructions.
• Must be team oriented, excellent written and verbal skills, and have proven experience with telephone etiquette and people skills.

Nice To Haves

• Associate degree or above preferred but not required.
• Previous customer service experience or related experience preferred.

Responsibilities

• Accurately enter customer orders and maintain detailed account information.
• Interface with customers via phone and email; provide follow-up status in a timely manner.
• Troubleshoot issues with customers orders effectively in compliance with all associated training and work instruction to ensure customer satisfaction and problem resolution.
• Ability to maintain a professional and effective relationship with internal and external customers while coordinating information sharing.
• Assist in management of on-time delivery, quality performance, gross margin, and customer satisfaction to meet expectations defined by management.
• Ability to work in a fast-paced environment and multitask.
• Perform other duties as assigned by the Inside Sales Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree