Customer Service Representative

Igus Bearings Inc • East Providence, RI

13h • Onsite

About The Position

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery. In this role, you'll serve as a key point of contact for our customers, processing orders, answering questions, resolving concerns, and collaborating with internal teams to deliver an excellent customer experience.

Requirements

• Minimum of 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

Nice To Haves

• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Benefits

• Competitive base salary with ongoing growth opportunities
• Complete benefits package: co. paid HSA medical plan, co. paid dental, co. paid life, long term disability insurance, 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed