Customer Service Representative

Performance Radiator Pacific•Paradise, NV

20d•$16 - $17•Onsite

About The Position

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation, with a strong history of growth and success since 1988. We have expanded to twenty-nine branches across 16 states and Canada, building excellent relationships with top manufacturers. We are committed to being a long-term employer, offering growth opportunities, great benefits, and a supportive environment where all voices are valued. We are proud to be an equal employment opportunity employer, celebrating diversity and inclusion. This position is for a Customer Service Representative (CSR) at our Las Vegas, NV office. The CSR will represent Performance Radiator professionally through inside phone sales, customer service, and retail sales, contributing to the company's reputation and growth.

Requirements

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of accounting software and Order processing systems.
Understand the sales process in computer and the relationship to distribution and customer service.

Nice To Haves

Product delivery experience

Responsibilities

Attends work on a consistent and punctual basis.
Maintains clean and organized work station and assists in maintaining overall branch appearance.
Responsible for answering multi-line phones in an efficient and time conscience manner.
Presents product/service information to customer in clear, concise manner.
Utilize Ahoy software to provide quotes for every qualified customer inquiry.
Update Customer account as necessary.
Display ability to overcome customer objections with a friendly demeanor.
Promptly reports any customer service issues to Branch Manager.
Follow through from initial quote to the printing of the invoice and communicating delivery arrangement to customer.
Be able and willing to locate parts not housed in inventory of home branch.
Responsible and accountable to follow procedures relating to customer payments.
Clearly communicate to co-workers through Invoicing Notes, verbal confirmation and written communication.
Required to retrieve parts from warehouse as necessary.
Communicates with Branch Manager and Outside Sales staff regarding changes in marketplace communicated by customers.