Customer Service Representative

Interim HealthCare • Grand Rapids, MI

6d • Onsite

About The Position

Experience a work culture where employees are valued, management backs you and you’re empowered to be a patient’s advocate. At Interim HealthCare®, these are just a few of the rewards you’ll enjoy as a Hospice Customer Service Rep. In this role, you will be one of the main points of contact for Interim Healthcare's hospice clients within your designated service area. This is a fully in-office position, Monday-Friday, at our office in Grand Rapids.

Requirements

• Strong technical skills; Proficient in Microsoft Windows and Office suite, scheduling systems, and other healthcare-related software.
• Effective written and verbal communication skills, including the ability to communicate with all levels within and outside the company

Nice To Haves

• Medical/Healthcare scheduling and or recruiting experience (preferred)
• Hospice, Home Healthcare or Staffing experience (preferred)

Responsibilities

• Schedule visits based on staffs availability and openings provided by our clients
• Communicate staff availability with clients and family members.
• Manage staff members. Communicate with them our needs. Communicate where they can improve on the job or when they get a compliment from a customer.
• Perform reviews with current staff members. Coordinate performance reviews.
• Contact clients, family and staff regarding day-to-day changes in scheduling needs.
• Provide excellent customer service to associates and clients alike.
• Perform administrative functions, such as: word processing, photocopying, filing, reception/telephone duties, etc.
• Email and mail schedules to clients and staff.
• Ensures compliance with all federal, state and local government laws and regulations as well as policies and procedures of Interim HealthCare.
• Answer phones as needed.
• Meet with sales managers to monitor customer service levels and review identified target accounts
• Understand and use personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department

Benefits

• Competitive salary ($36k-$40k annually)
• Weekly pay
• Health, dental, and vision insurance
• Life & short-term disability insurance
• Paid vacation time
• 401(k)/Roth
• Paid training
• Employee referral bonuses
• Employee Stock Ownership Plan (ESOP). Company contributes shares on your behalf at no cost to you to build extra retirement value just by working here! (eligible after 1yr of 1000 hours worked)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees