Customer Service Representative
About The Position
At VIVE Collision, our Customer Service Representatives are a critical part of the repair process. From the moment a customer walks through the door until they pick up their repaired vehicle, you'll help make an often-stressful experience easier by keeping customers informed, organized, and confident throughout the process. If you have collision center, auto body, dealership, automotive, or insurance experience, we'd especially like to hear from you. You'll already understand how valuable great communication and follow-through are when a customer is waiting to get back on the road. If you're organized, personable, comfortable in a busy environment, and enjoy helping people, this could be a great next step. You'll be joining a growing collision repair organization that values People, Process, and Passion and understands that every teammate plays an important role in delivering an exceptional repair experience.
Requirements
- Previous customer service, front office, or administrative experience
- Communicate confidently and professionally with customers
- Comfortable handling a high volume of phone calls, emails, and customer interactions
- Can remain calm and solution-focused when working with frustrated or concerned customers
- Highly organized and able to manage multiple priorities
- Strong attention to detail and follow-through
- Comfortable learning and working in computer-based systems
- Experience with Microsoft Office
- Dependable, professional, and team-oriented
- Take initiative instead of waiting to be told what needs to happen next
Nice To Haves
- Collision repair, auto body, dealership, automotive service, or insurance experience is strongly preferred.
- Candidates who understand the pace and communication needs of a collision repair environment.
- Previously worked as a Collision Center CSR, Body Shop Receptionist, Collision Customer Service Representative, Automotive Customer Service Advisor, Dealership Service Receptionist, Body Shop Administrator, or similar role.
Responsibilities
- Greet customers and provide a welcoming, professional experience
- Answer incoming calls and assist customers with questions about their repairs
- Provide proactive repair status updates so customers aren't left wondering what's happening with their vehicle
- Schedule appointments and accurately enter customer and vehicle information
- Communicate with customers, insurance companies, and internal team members
- Follow up with insurance carriers regarding claim status, payments, or other needed information
- Assist Collision Consultants and shop leadership with administrative needs
- Process customer payments and assist with accounts receivable
- Monitor and respond to emails in a timely manner
- Maintain accurate digital and physical documentation
- Help keep the front office organized and running efficiently
- Provide additional administrative support as needed
Benefits
- Medical, Dental & Vision insurance options for you and your family, including domestic partners
- $50,000 employer-paid life insurance
- 401(k) with employer match
- Health Savings Account (HSA)
- Paid time off to support work-life balance
- 8 paid holidays, including Black Friday, plus your birthday as a floating holiday
- Employee Assistance Program with confidential counseling, financial, legal, wellness, and work/life resources
- Professional development and training
- Opportunities for advancement within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
