Customer Service Representative (Journals Division)
About The Position
Johns Hopkins University Press seeks a Journals Customer Service Representative (CSR) to join a team committed to providing global access, impact, and influence for the scholarship they publish and distribute. This position will help ensure the Press is a leader in innovative ideas, pioneering technologies, and connecting people to trusted knowledge. The CSR will provide excellent customer support services to journal subscribers, membership societies, and other clients of the Johns Hopkins University Press Journals Publishing Division. This frontline position will be responsible for order/payment processing and subscription fulfillment for journals published by the Press and its clients. The CSR will also serve as a customer service liaison with membership organizations and their members, and will ensure all records are accurately maintained. This position is an interactive, operational part of the Press. The Press is committed to honoring every person’s inherent dignity and promoting diversity, equity, inclusion, and access. They strive to publish courageously, support each other and stakeholders, and envision a future where knowledge enriches lives. The successful candidate will join a welcoming, inclusive community that values diverse contributions and perspectives.
Requirements
- High School Diploma or graduation equivalent
- Two years customer service experience required
- PC knowledge
- General bookkeeping
Nice To Haves
- Additional education may substitute for some required experience, to the extent permitted by the JHU equivalency formula.
Responsibilities
- Process incoming order requests
- Process credit requests
- Process payments
- Answer telephone and e-mail inquiries
- Assist with month-end reporting to clients
- Handle customer order problems and work with the customer to resolve any issues
- Interact with retail stores, wholesalers, college professors, staff members of clients
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
