Customer Service Representative

Sealing Devices Inc.•Millcreek Township, PA

18d•Hybrid

About The Position

This role involves being a key point of contact for customers, providing support for Sealing Devices' products, pricing, and margin goals. The representative will answer customer questions about products, availability, applications, pricing, and credit terms, and recommend sealing solutions based on customer needs and technical knowledge. The position also includes creating quotes and bids, taking orders, gathering information from customers and vendors, and keeping customers informed about their orders. Building long-term relationships with customers and vendors, providing post-sale support, and maintaining accurate records using Oracle and internal systems are also key aspects of the role. The representative will also be involved in continuous learning about new products, sharing customer feedback with internal teams, addressing quality concerns, and suggesting process improvements. Maintaining a safe, clean, and compliant workplace according to the Sealing Devices Quality System is also a responsibility.

Requirements

Associate’s degree (two-year college or technical school) required
At least 3 years of experience in customer service, inside sales, or a related role
Comfortable using Microsoft Word and Excel in a day-to-day work environment
Ability to travel 10-15% to our Buffalo Office on an annual basis
Ability to think analytically and work through multiple requirements to find the best solution
Comfortable juggling multiple tasks and priorities in a fast-paced setting
Able to read and understand blueprints to support accurate quoting and recommendations.

Nice To Haves

Preferred areas of study include Business, Marketing, Finance, or Economics
Experience with systems like Lotus Notes or Oracle is helpful, but not required—we’ll train you

Responsibilities

Get to know Sealing Devices’ products, pricing, and margin goals to support customers and the internal team.
Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms.
Listen closely to customer needs and use technical knowledge to recommend sealing solutions.
Create accurate quotes and bids for components.
Take orders and gather information from customers and vendors via phone, email, fax, or in person.
Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
Stay involved after the sale to help solve problems, answer questions, and provide ongoing support.
Maintain accurate customer, order, and inventory records using Oracle and internal systems.
Continue learning about new products and technologies.
Share customer feedback with product and design teams to help improve solutions.
Speak up about quality concerns to help protect reliability and high standards.
Follow established procedures while offering ideas to improve how we work and serve our customers.
Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.