Customer Service Representative
About The Position
This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services produced by the organization. Respond to questions from customers and diagnoses, troubleshoots and resolves technical issues regarding products and services. Provide first-level support on customer issues.
Requirements
- High school diploma required.
- Ability to work hybrid in the Greater Cincinnati/Northern Kentucky Area.
- I have read, understand and can perform the essential duties of this position.
Nice To Haves
- Bachelor’s degree preferred.
- Minimum of 1-year experience in a call center / customer service environment preferred.
Responsibilities
- Accept in-bound calls and assess customer needs.
- Address all customer billing inquires
- Provide product knowledge and assistance to aid with data concerns such as missing documents, etc.
- Provide product support
- Route calls correctly to the proper department
- May be asked to make outbound calls
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
