Part Time Customer Service Representative - Recreation, Zone 2

The Corporation of the Town of Ajax•Ajax, ON

1d•Onsite

About The Position

Reporting to the Supervisor of Customer Service Administration, the Customer Service Representative provides exceptional customer service, resolving the majority of client issues, complaints and requests. Communicates with facility staff, instructors and other organizational contacts to ensure customer service needs are met and all activities and functions proceed as scheduled. Promotes and facilitates the sale of Town of Ajax programs, activities, facility rentals and memberships. Performs numerous other administrative tasks in a timely manner, in adherence to Town of Ajax standards and according to Department policies and procedures. Zone 2: Evenings and Weekends Only: The ideal candidate will be highly customer focused, organized, and a team player, with the ability to work evening and weekend shifts totaling up to 24 hours per week.

Requirements

Completion of Grade 12 High School Diploma is required.
Minimum 2 years of experience working in a customer service or a municipal/community centre setting.
Experience in cash handling and point of sale.
Proficient computer skills in Microsoft Office (Word, Excel and Outlook).
Currently hold Standard First Aid with CPR C certification.
Excellent communication, interpersonal and customer service skills are required.
Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters.
Able to work in a multifaceted environment, remain organized and clearly communicate requirements to team members.
Able to provide a clear Criminal Reference Check, including Vulnerable Sector Search that is current (completed within the last 6 months), upon hire.

Nice To Haves

Working knowledge of ActiveNet software is considered an asset.

Responsibilities

Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users.
Provide exceptional level of service to clients, receiving customer feedback, resolving complaints immediately when possible and referring others to appropriate personnel.
Clearly communicate detailed information in person, electronically or by telephone regarding all Recreation programs, services and facilities in a friendly and courteous manner.
Respond to numerous phone calls daily, reply to voice mails and emails promptly; monitor [email protected] to ensure customer service standards are met.
Promote the sale of memberships and personal training through customer education on membership packages, produce membership cards, and administer preauthorized payments.
Collect payment for programs, memberships, bookings, program admissions, selling tickets and other Point of Sale items.
Prepare end of shift and daily cash deposits and preparing financial reporting for authorization.
Verify accuracy of transactions, reports, and quality checks.
Process refunds, transfers and cancelations at request of the program coordinators or supervisors.
Monitor Waitlist/Cancellations binders to facilitate, process and follow through with waitlists in a timely manner as per waitlist guidelines.
Monitor the general public to ensure facility rules are followed.
Monitor entrance to the membership section to ensure only legitimate members enter.