Customer Service Representative
About The Position
We are currently recruiting for a Customer Service Representative to join our team! As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up. You will be responsible for fostering strong relationships with both customers and the sales team to drive seamless service delivery and customer satisfaction. This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.
Requirements
- Exceptional verbal and written communication skills in French and English are necessary for candidates working in the Vaudreuil, QC office; proficiency in both languages is an asset for candidates at other locations.
- Comfortable and confident in communicating with customers via phone and email.
- Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honesty
- Minimum of 5 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industries
- Ability to work both independently and collaboratively in a team environment
- Thrives in a fast-paced environment, able to make quick decisions and under pressure
- Demonstrate excellent interpersonal, communication, and analytical skills
- Must have strong computer skills, including advance Microsoft Office suite abilities.
Nice To Haves
- Completed DEC in administration, business or in a related field is an asset.
- Industrial chemical experience or a background would be considered an asset
- Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.
Responsibilities
- Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
- Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
- Addressing and resolving customer inquires and requests in a timely manner
- Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
- Coordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilities
- Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
- Providing product recommendations and insights to customer to enhance their purchasing decisions
- Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up to date
- Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
- Reviewing and interpreting weekly and monthly reports to identify trends, and areas of improvement
- Working in synergy with other departments fostering a collaborative environment to ensure full customer focus
Benefits
- Competitive salary
- Comprehensive benefits package
- Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program
- Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability
- Generous vacation, personal days and additional stat holidays!
- A strong company culture built on collaboration, fun and mutual support – core values that define our workplace
- A fully digital environment that embraces innovation
- Strong training programs designed to support your integration to this role
- Opportunities for advancement and professional development; a growing company that focuses on its people!
- Participate in various internal and external trainings
- Possibility of joining various company committees
- Social activities organized by the company
- Employee recognition program (years of service, merit awards, etc.)
- A stable, private, family-owned company with a strong infrastructure and foundation
- Employee assistance program (EAP)
- Employee referral program ($)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
