Customer Service Representative

Panasonic • Bridgeton, MO

16h

About The Position

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

Requirements

• High School Diploma
• Minimum 0-2 years Customer Service Experience
• Must be flexible to work outside normal working hours and weekends
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong communication skills, verbal and written

Nice To Haves

• Work effectively in diverse team and fast paced environment.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong organizational, time management skills.
• Able to meet short- and long-term deadlines.
• Bi-lingual English /Spanish is a plus
• Bachelor’s Degree Preferred

Responsibilities

• Responsible for outbound communications with customers regarding their Warranty orders.
• Effectively manage customer interactions and clearly communicate customer requirements to internal teams.
• Documenting and reporting out to leadership findings/feedback on customer follow-up contacts.
• Identify problems/trends and present resolutions/improvements to leadership.
• Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
• Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
• Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
• Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
• Work with the Parts Representatives to monitor the process of orders for shipment.
• Assist in the maintaining the integrity of customer and transaction data.
• Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Monitors and Maintains processes/workload related to Freight Claims and Returns.
• Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.
• Be the voice of the customer (VOC) and hold the Performance Parts Team accountable to provide the best in class products and service.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Paid time off, stewardship and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED