Customer Service Representative
About The Position
Join Gallagher and make a real difference in customers our lives. Your will take calls regarding First Notice of Loss. This is a 24/7 operation and shifts will vary. The role requires engaging each caller by phone with the utmost responsiveness, care, and concern, instilling confidence that their information will be handled appropriately and their experience matters. You will lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured on a written report. Strong attention to detail is needed for report accuracy and timely submissions. All reports must be held in strict confidence, both internally and externally. Flexibility is key as policies, schedules, and people often change. You will model core values: Care, Concern, Compassion, Connection and Confidence.
Requirements
- High school diploma
- Minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
Nice To Haves
- A quiet, secure home office or workspace to ensure focus and professionalism.
- Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.
- Passionate about positively impacting others and delivering outstanding service.
- Dedicated to creating exceptional customer experiences and achieving strong outcomes.
- Highly organized with a keen eye for accuracy
- Committed to punctuality and adhering to scheduled work hours.
- Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Responsibilities
- Take calls regarding First Notice of Loss.
- Engage each caller by phone with the utmost responsiveness, care, and concern.
- Instill confidence with our customers that their information will be handled appropriately and that their experience matters.
- Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report.
- Pay strong attention to detail to ensure report accuracy and timely submissions.
- Hold all reports in strict confidence, both internally and externally.
- Demonstrate flexibility as policies, schedules, and people you interact with often change.
- Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
