Customer Service Representative

Schaeffler • Danbury, CT

17d • Onsite

About The Position

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Requirements

• Associate's degree or equivalent relevant customer service experience (1-3 years)
• Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.)
• Phone/email etiquette
• Excellent communication skills, both verbal and written
• Time management skills, ability to prioritize and multi-task for working in a fast-paced environment
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers’ inquiries and complaints and detect reasons for logistics problems arising.
• Maintain proactive communication with customers regarding order status.
• Expedite existing orders in response to customer and sales inquiry.
• Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure that services delivered are in line with defined quality standards and processes.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree