Customer Service Representative

Food For The Hungry Inc • Phoenix, AZ

17d • Onsite

About The Position

Serve as a Food for the Hungry, Inc. (FH) representative via telephone and email, including incoming phone calls and emails, as well as outbound phone calls in fulfillment of the sponsor engagement strategies. When you join Food for the Hungry (FH), you embrace God’s calling for your life and engage in work that combines your talents and faith. In the same way that FH is committed to unlocking resilience and flourishing in communities around the globe, we are dedicated to creating a workplace where our team members can thrive and grow. We believe every imaginable problem has a solution and that our contributions make a difference. FH continues to re-imagine impactful solutions to respond to the devastation of poverty globally. FH serves millions of the world’s most vulnerable people, helping them overcome poverty and injustice by collaborating with country offices to build resources, capacity, and resilience. Food for the Hungry turns adversity into impact. FH has harnessed the power of faith for more than 50 years. Our Heartbeat Christian values permeate throughout the organization.

Requirements

• Demonstrated computer-operating skills, including proficiency in Microsoft Office products, and virtual technologies such as MS Teams and Zoom.
• Proficiency in spoken and written English.
• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Ability to sit/stand at a computer for up to 8 hours a day doing repetitive motions on a keyboard.

Nice To Haves

• Customer relationship management software skills preferred.
• Spanish language is a plus.
• Previous call center experience preferred.

Responsibilities

• Provide top notch customer service to our sponsors and donors by living out our Heartbeat values daily.
• Answer incoming phone calls about account related questions and program questions, as well as questions via mail.
• Identify and introduce cross selling techniques to further engage the donor as well as drive and complete a donor call successfully.
• Represent FH through outbound call strategies such as welcoming new sponsors, connecting with lapsed sponsors to motivate re-engagement, and responding to voicemails.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED