Customer Service Representative

FieldTRUE•West Sacramento, CA

3d•Onsite

About The Position

We’re Farm Fresh To You, an organic and family-owned farm revolutionizing the food system by delivering boxes of produce and artisanal products directly to your door. Our mission is to bridge the gap between grower and consumer – we believe strongly in knowing your farmer and having the ability toంప ability to track your food’s path from vine to plate. It is our mission to empower healthy eating and nourish communities with our beyond organic philosophy – a philosophy that prides itself on both environmental and economically sustainable practices. Be part of a rapidly growing company that stands behind you 100% and truly believes in our mission to provide fresh, organic fruits and vegetables to families in your area. We pride ourselves on almost 45 years of feeding our local community while reducing our carbon footprint. Are you passionate about environmental justice? Nutrition? Farm equity? A transparent food system? If so, we hope to hear from you! Job Summary: We are seeking a dynamic and customer-focused Customer Service Sales Representative to join our team. The ideal candidate will have a passion for helping customers, and building long-term relationships. You will be the first point of contact for customers, assisting with product inquiries, resolving concerns, and offering relevant products and services to meet their needs. Our customer service department is open 5 days a week, 8:00am through 5:00pm. Hours may vary.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1+ years of experience in customer service and/or call center
Strong communication, problem-solving, and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient with computers and CRM software

Nice To Haves

Experience in a call center or similar environment
Experience in Food and Agriculture, Health, Wellness or Nutrition
Positive attitude and team player
Upsell and cross-sell products to meet or exceed sales targets
Closing deals effectively
Confidence in presenting products/services
Handling objections professionally

Responsibilities

Handle inbound and outbound customer calls, emails, and chats in both Spanish and English
Provide product/service information, resolve issues, and ensure customer satisfaction
Identify customer needs and recommend appropriate products or services
Maintain accurate records of customer interactions and transactions in the CRM system
Collaborate with internal teams to resolve customer issues efficiently
Stay up-to-date with product knowledge, promotions, and company policies