Customer Service Representative

Akralos•Mankato, MN

3d•Onsite

About The Position

We are currently seeking qualified candidates for a full-time Customer Service Representative position at our Mankato, MN office. This role involves supporting customers and internal stakeholders, managing orders from creation to delivery, resolving complaints, and communicating product information. The ideal candidate will build strong relationships, demonstrate a sense of urgency, and possess excellent communication and computer skills.

Requirements

2-5 years demonstrated success working in Customer Service, preferably in manufacturing organizations.
Prior experience entering and managing sales orders in an Enterprise Resource Planning system (ERP) such as Microsoft D365, Oracle JD Edwards, SAP, or equivalent.
Is open to change, naturally curious, and is comfortable working “in the grey.”
Microsoft Office 365 Suite experience including Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams, SharePoint, and Copilot.
Critical thinker: Ability to see the big picture; using sound reasoning and judgment to work through problems.
Prioritizes work effectively while managing multiple tasks to meet business needs.
Remains positive and friendly to customers and coworkers while in a face-paced, high stress environment.
Excellent communication skills
Advanced computer skills
High school diploma.

Nice To Haves

2- or 4-year degree in business, communications, or an Ag related field.
Agriculture background or experience working in the Ag sector.

Responsibilities

Support customers and internal stakeholders including sales, manufacturing, logistics, pricing, and quality.
Manage error-free orders from creation through delivery utilizing Microsoft D365 applications system.
Provide timely and appropriate responses to customer complaints and issues regarding sales orders.
Demonstrate a sense of urgency and responsiveness to all inquiries, voicemails, emails pertaining to sales orders, product availability, pricing, invoices, and other.
Deliver a pleasant experience in both voice and written communication, approaching customer interactions with patience, empathy, and a cheerful outlook.
Communicate accurate information about products, availability, pricing, and location policies.
Build strong relationships with customers, sales, team members, and supporting multiple locations to strengthen customer satisfaction and loyalty.
Work on miscellaneous projects as directed by manager.
Successfully transact all department related activities including sales orders of all types, credits, rebills, invoices, and other.
Provide back up to others across locations as needed.