Customer Service Representative

Summit Insurance Group, Inc.•Lakeland, FL

19h•Hybrid

About The Position

Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees. Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast. Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. It’s one thing to know workers’ comp. It’s another to know people. But knowing both? That creates an altogether different experience. So, if you’re ready for an altogether different workplace experience, get to know the people who know workers’ comp. Apply today. The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 4 days in the office and 1 day work from home.

Requirements

High School diploma or equivalent required.
1–2 years of customer service experience, preferably in a call center or high‑volume service environment.
Strong verbal communication and active listening skills.
Ability to remain calm, patient, and professional under pressure.
Flexibility and willingness to adapt to changing needs.
A positive attitude and a caring, customer‑first mindset.
Dependability, accountability, and a strong commitment to attendance.

Responsibilities

Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance.
Demonstrates our Customer Care philosophy by putting the caller first in every interaction.
Maintains strong dependability and accountability in daily responsibilities.
Supports teammates by stepping in when needed and contributing to a positive team environment.
Follows established workflows and procedures within a highly structured environment.
Upholds professional, caring communication at all times.
Maintains consistent and reliable attendance to ensure adequate coverage and service levels.
Participates in rotating support for the Receptionist function, providing coverage as scheduled to ensure seamless front‑desk operations.