Customer Service Representative - Morning Shift, Full Time
NFM & J LP•Ypsilanti Charter Township, MI
•Onsite
About The Position
Master Maintenance National, a Servis Group Company, is seeking a Customer Service Representative to join their team. This role involves managing a high call volume, scheduling appointments, providing administrative support to vendors, responding to customer inquiries, escalating customer issues, and following up with customers to ensure resolutions.
Requirements
- Able to work in a fast-paced environment
- Proficient computer skills (Outlook, excel, work)
- Proven customer support experience
- Strong attention to detail
- Excellent communication and ability to work under pressure
- High school diploma or equivalent
- Pass background check
Responsibilities
- Able to utilize Service Channel to schedule appointments
- Follow up on past due invoices/accounts receivable
- Monitor email and respond in a time efficient manner
- Data entry
- Resolve customer complaints in a timely manner
- Follow up to ensure any concerns are resolved
- Perform other duties as assigned
Benefits
- Medical
- Dental
- Vision
- PTO
- FSA
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
