Full-Time Customer Service Representative
About The Position
At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards. The Customer Service Representative (CSR) serves as the “face of the bank” by providing a superior customer experience to our bank customers in Western’s day-to-day business. Position is responsible to provide a positive and impactful impression to our customers through an exceptional, accurate, and efficient customer experience and provide customers solution-based business development and referrals within the bank in accordance to our organizations’ vision, core values, and team guidelines.
Nice To Haves
- Previous cash handling experience preferred.
Responsibilities
- Handle transactions with customers in person or via the phone, email, and online in an accurate, professional and efficient manner reflective of our vision, core values, and team guidelines and our ability to provide a superior customer experience.
- Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
- Balance draw on a daily basis, complete required compliance trainings, order supplies, and assist with miscellaneous internal projects.
- Other duties and responsibilities as needed or assigned.
Benefits
- full benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
