Customer Service Representative Agents
About The Position
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! We are seeking a detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.
Requirements
- Detail-oriented
- Customer-focused
- Reliable attendance
- Consistent on-time performance
Responsibilities
- Respond to inbound requests for priority service appointments via phone, email, chat, and customer portals
- Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
- Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
- Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
- Maintain accurate customer records and update account information in internal systems
- Accurately document and disposition all interactions in call monitoring software
- Process payments in compliance with CPI regulations (when applicable)
- Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
- Communicate service status updates to customers in a timely and professional manner
- Support dispatch operations as needed to ensure efficient service delivery
- Create and process invoices and maintain reporting requirements
- Stay up to date on company products, services, and promotions
- Maintain reliable attendance and consistent on-time performance
- Perform additional duties as assigned
Benefits
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
