Customer Service Representative

PayZen

16h • $25 - $30 • Remote

About The Position

PayZen is seeking a proactive and empathetic Customer Service Representative to help patients navigate payment plans through its platform. The representative serves as a point of contact for patients and providers, answering billing questions, setting up payment arrangements, and supporting a positive patient experience. The work primarily involves inbound customer support calls and emails, with some outbound payment plan support. The stated hours are 9:30 AM–6:00 PM Eastern Time.

Requirements

• At least 3 years of customer service experience, preferably in healthcare, financial services, or payment plan servicing.
• Passion for helping patients and making a meaningful impact in healthcare access.
• Strong problem-solving skills, including the ability to resolve issues independently and with minimal supervision.
• Excellent verbal and written communication skills in both languages.
• Comfort working remotely with reliable communication and self-accountability.
• Adaptability to evolving tools, processes, and schedules in a fast-paced startup environment.
• Experience collaborating effectively with cross-functional teams.

Nice To Haves

• Experience in healthcare and/or fintech.
• Familiarity with payment servicing platforms or CRM tools.

Responsibilities

• Represent PayZen’s values and deliver excellent, empathetic service in patient and provider interactions.
• Handle inbound and outbound calls and emails about account questions, billing issues, and payment plan enrollment.
• Educate and guide patients on digital payment options and the benefits of PayZen’s platform.
• Conduct outbound payment plan conversations with patients to resolve overdue accounts.
• Collaborate with providers to resolve issues related to patient payment plans.
• Identify process improvement opportunities and proactively surface solutions to enhance the patient experience.

Benefits

• An opportunity to positively affect the lives of thousands of patients.
• A flexible lifestyle that fits the modern work-life balance.
• An opportunity to join a high-growth company at an early stage.
• Highly skilled coworkers with whom to grow your skillset.
• The opportunity to be part of a team revolutionizing medical payments.
• The ability to impact company values and culture in a collaborative environment.
• Competitive pay.
• Employer-paid healthcare.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed