Customer Service Representative

Albertsons

2d • Onsite

About The Position

We are looking for a dynamic and customer-focused individual to lead our Checkout Department. As a supervisor, you'll ensure smooth and efficient checkout operations, manage and motivate a team of cashiers, and provide top-notch service to our customers. Your day-to-day will include overseeing shift schedules, training staff, resolving customer inquiries and complaints with a smile, handling multiple forms of payment accurately, and keeping our checkout supplies well-stocked. If you have supervisory experience in retail, strong leadership and communication skills, and are proficient with POS systems, we want to hear from you!

Requirements

• Prior customer service skills or related experience
• Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery
• Ability to handle stressful and complex situations calmly and professionally
• Ability to understand and follow instructions and communicate effectively with customers and team members
• Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area
• Ability to work independently as well as within a large team
• Ability to provide regular and predictable attendance and comply with workplace conduct standards
• Proficiency with POS systems

Nice To Haves

• Supervisory experience in retail
• Strong leadership skills

Responsibilities

• Ensure smooth and efficient checkout operations
• Manage and motivate a team of cashiers
• Provide top-notch service to our customers
• Oversee shift schedules
• Train staff
• Resolve customer inquiries and complaints
• Handle multiple forms of payment accurately
• Keep checkout supplies well-stocked

Benefits

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed