Customer Service Rep(05901) - 1681 Pass Rd

Domino's Franchise • Biloxi, MS

3d

About The Position

As an RPM Customer Service Representative (CSR), you are the first and sometimes only point of contact for customers. You help create a welcoming experience by providing excellent service, professionalism, and a positive attitude while representing the Domino’s brand. The role involves taking orders, preparing products, maintaining store standards, and supporting the team in a fast-paced environment.

This is a variable-hourly position with competitive pay. Team members may be eligible for medical, dental, and vision coverage if they average 30 or more hours per week during the designated measurement period, and eligible team members may participate in the 401(k) program. The position is non-exempt and eligible for overtime pay under applicable wage and hour laws.

Requirements

• Must be at least 16 years old; a work permit is required in some locations.
• Willingness to learn and participate in required training programs.
• Strong communication and basic math skills.
• Positive, outgoing, and team-oriented attitude.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to stand and walk for extended periods on tiled surfaces.
• Ability to lift and carry up to 25 pounds; occasional lifting up to 50 pounds with assistance.
• Frequent bending, reaching, and stretching; occasional crouching and climbing.
• Ability to work at stations 36–48 inches high and reach shelves up to 72 inches.
• Ability to operate standard kitchen equipment and office tools.

Responsibilities

• Provide customers with a fun, friendly, and engaging experience while taking orders.
• Uphold and represent RPM and Domino’s brand standards.
• Maintain store cleanliness, sanitation, and food safety standards.
• Prepare products accurately and efficiently according to company standards.
• Deliver excellent customer service and resolve concerns with a sense of ownership.
• Demonstrate effective time management and multitasking in a fast-paced environment.
• Operate store equipment and tools safely and efficiently.
• Support inventory organization and restocking activities.
• Contribute to a positive, inclusive team environment.

Benefits

• Flexible scheduling
• Team Member product discounts
• Medical, dental, and vision coverage available to eligible Team Members averaging 30+ hours per week during the designated measurement period
• 401(k) program available to eligible Team Members
• Ongoing training and development through RPM Pizza College
• Opportunities for growth, leadership development, and community involvement
• Overtime pay eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed