Customer Service Representative

Outlets at San Clemente • San Clemente, CA

17d • Onsite

About The Position

The Outlets at San Clemente is currently hiring a Part-Time Customer Service Representatives who will take initiative to ensure a positive shopping experience for our employees and shoppers. This position will only work weekends.

Requirements

• High school diploma or general equivalency diploma (G.E.D.)
• 1-2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry level experience using Social Media Networking applications.
• Commitment to offering customers the ultimate customer service experience.
• Ability to learn new tasks quickly.
• Demonstrate the ability to work well in a timely manner with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with a schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.
• Ability to handle cash and give back proper change.

Nice To Haves

• A valid Driver's License will be necessary.

Responsibilities

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
• Maintain stroller/wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with the security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.
• Perform special projects or other duties as assigned.
• This position may also provide shuttle service in the centers who offer this service. A valid Driver's License will be necessary.

Benefits

• paid time off
• medical/dental/vision coverage
• short-term and long-term disability insurance
• life insurance
• 401k

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED