Customer Service Representative

Intermountain Home Services LLC • Sandy, UT

3d • Onsite

About The Position

Join Intermountain Home Services' Customer Care team as a Customer Service Representative supporting homeowners across multiple home service brands. In this role, you'll help customers schedule service, answer questions, coordinate with internal teams, and ensure every interaction is accurate, professional, and helpful. Our state-of-the-art Customer Service Center is located in Sandy, Utah.

Requirements

• 1–2 years of customer service experience in call center environment
• Strong phone and computer skills
• Familiarity with scheduling or CRM software preferred
• Background check and drug screening required

Responsibilities

• Respond to inbound customer calls and emails and other channels.
• Coordinate service appointments for multiple home services brands with efficiency and accuracy
• Resolve customer questions or concerns promptly
• Coordinate with dispatch and leadership as needed to streamline service
• Accurately input and update information in scheduling or CRM software
• Follow up with customers for service feedback, appointment confirmations or other questions
• Have an always say yes mentality – eager to book every single opportunity
• Make outbound calls to increase capacity when inbound call flow is low
• Effectively present maintenance plan solutions to customers

Benefits

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays
• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed