Customer Service Representative | $20–$24/hr + Commission

Legendary Home Services•New Hope, MN

5d•$20 - $24•Onsite

About The Position

At Legendary Home Services, our Customer Service Representatives are more than order takers—they're the first impression of our company. You'll answer inbound calls from homeowners, understand what they need, build trust, and confidently turn those conversations into booked appointments. We're looking for someone who is professional, personable, quick on their feet, and motivated by results. This is a fast-paced, performance-driven role with $20–$24/hour base pay plus commission, so strong performance is recognized and rewarded.

Requirements

Previous customer service, call center, inside sales, scheduling, hospitality, or other customer-facing experience
An excellent communicator who sounds confident and professional on the phone
Someone who can connect with customers and comfortably ask for the appointment
Strong multitasking, problem-solving, and computer skills
Dependable, positive, and motivated to perform
Comfortable with goals, coaching, and measurable results
High school diploma or equivalent

Responsibilities

Answer inbound calls with confidence, empathy, and professionalism
Ask the right questions to understand each customer's needs
Build trust and confidently guide customers toward booking an appointment
Schedule HVAC, plumbing, electrical, drain, and sewer services
Handle questions and objections while keeping conversations natural and customer-focused
Accurately document customer information and appointment details
Work closely with dispatch and field teams to create a seamless customer experience
Meet individual and team goals for booking, quality, and customer experience
Use coaching and feedback to continuously improve