Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission to directly impact clients' lives by providing the best care for their unique mobility needs. Whether the mobility needs are simple, complex, or somewhere in-between, NSM focuses on providing 360-degree Complex Mobility Solutions, which may include customizing power wheelchairs, ensuring independence and safety in the home, or servicing equipment. NSM operates in over 200 cities and Canada and is poised for expansion and development, offering meaningful experiences for team members to learn and grow. The company seeks mission-driven team members who exemplify their HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assist in completion of work orders, which may involve verification of necessary client information, equipment detail entry, and verification of eligibility for funding.
- Perform a variety of data entry and clerical support tasks.
- Assist with physical inventory.
- Accept delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
