Customer Service Representative

Acadian Ambulance • Lafayette, LA

14d • Onsite

About The Position

Acadian Client Services has an immediate opening for a full-time Customer Service Representative to join their team in Lafayette, LA. This position is based in the office, Monday-Friday, 8:00am-5:00pm. This is NOT a remote position. The role is responsible for daily call intake, processing and resolution on customer accounts. Additional supporting tasks are assigned for all private collection efforts to support the overall unit's role in supporting customers to final financial resolutions.

Requirements

• High school diploma or equivalent
• Proficient in Google, MS Office Suite or related software
• Problem solving abilities
• Excellent communication and customer relation skill
• Ability to establish and maintain working relationships with coworkers and patients
• Professional work ethic and dress code
• Ability to adhere to productivity goals, departmental and company guidelines, policy and procedures
• Maintain highest level of confidentiality
• Punctual with strong attendance history

Nice To Haves

• Previous medical billing experience preferred
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) preferred

Responsibilities

• Handle inbound customer calls 8:00am-5:00pm CST Monday through Friday
• Process payments over the phone/or obtaining third party insurance information
• Ensures accuracy of demographic information
• Resolve customer disputes
• Ensure proper handling of all third party claims
• Other duties and responsibilities, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED