Customer Service Representative - Modesto Main - 38 Hours
About The Position
F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff. Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively. CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff. CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times. CSR’s efficiently and accurately process customer transactions.
Requirements
- Successful completion of a credit history check
- Minimum of a high school diploma or equivalent
- Minimum of 1 year of recent cash handling experience
- Satisfactory completion of the Teller Test
Nice To Haves
- Spanish Speaking preferred
Responsibilities
- Providing prompt, friendly customer service
- Accurately processing a variety of customer transactions
- Providing an exceptional customer experience in person, on the telephone, or at the drive-up
- Interacting effectively with other internal Bank departments and staff
- Presenting a professional image and communicating effectively
- Proactively identifying customer financial needs
- Promoting appropriate products and services by cross-selling or making referrals
- Ensuring the safety and soundness of customer funds and financial information
- Following security and internal controls requirements
- Efficiently and accurately processing customer transactions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
