Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Prior Lake, MN

21h • $15 - $17 • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative to join their team at Paws and Pals. This role is ideal for someone who loves pets and people, and can manage multiple tasks effectively. Destination Pet is a pet care center offering services such as day care, boarding, grooming, training, and veterinary services, aiming to make pets feel at home and their humans feel at ease.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain cool under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Must be able to lift 40 lbs.
• Availability on evenings, weekends, and holidays required.
• Must be able to stand, walk, and climb stairs for periods of time.
• Must be flexible with working opening and closing shifts.
• Must be open to working weekends on occasion.
• Able to handle stress calmly and rationally, handling confrontations.
• Confident with answering phones and working with Outlook email and computers in general.
• Confident handling dogs from 10lbs - 120lbs.
• Able to collaborate with other staff members and managers.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.
• Dog experience would be ideal.
• Prior customer service experience.

Responsibilities

• Welcoming pet parents and their pets.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash and cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members.
• Other duties as assigned.

Benefits

• Telehealth
• 401k
• Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED