Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission by providing team members the opportunity to directly impact clients' lives. We are dedicated to offering the best care for our clients' unique needs, whether simple or complex. NSM focuses on providing 360-degree Complex Mobility Solutions, which may include customizing power wheelchairs, ensuring independence and safety at home, or servicing equipment. Our goal is to help clients move through life. NSM operates in over 200 cities and Canada and is consistently growing, offering meaningful experiences for learning and development. We are seeking mission-driven team members who exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assist in completion of work orders, which may involve verification of necessary client information, equipment detail entry, and verification of eligibility for funding.
- Perform a variety of data entry and clerical support tasks.
- Assist with physical inventory.
- Accept delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition Reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
