REMOTE Customer Service Representative

EVENING POST GROUP•Plantation, FL

7d•Remote

About The Position

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

Requirements

Must be able to talk on the phone and type at the same time
Excellent reading, writing, and verbal communication skills including active listening
Must pass a background check and typing test with a minimum typing speed of 35WPM
Must have a quiet area for a home office away from noise and distractions
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Ability to sit for a long period of time.
Reliable and dependable attendance.
High school diploma or G.E.D
Two years of telephone customer service or previous call center experience.
Telephone experience is required.
Experience using computers and performing data-entry functions.

Nice To Haves

Associate's degree is preferred.
Auto dialer experience is highly preferred.
Bilingual ability in English and Spanish is a plus.

Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on services.
Collects and enters information for services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.