Customer Service Representative

FERGUSON • Seattle, WA

7d • $15 - $24 • Onsite

About The Position

Ferguson, a Fortune 500 company, has been a source of quality supplies for various industries since 1953. The company focuses on building better infrastructure, homes, and businesses by simplifying complex projects for customers, making them successful and sustainable. Ferguson proactively solves problems, adapts, and grows to serve its customers, communities, and employees. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates working towards a shared purpose of building something meaningful and fostering careers that individuals can be proud of. The Customer Service Representative role is responsible for assisting customers with pre/post-sale inquiries and problem resolutions, primarily through handling inbound customer calls regarding product-related questions and issues. The representative will guide and assist all customers, focusing on following guidelines, effective time management, and timely follow-ups.

Requirements

• 2+ years' meaningful work experience preferred.
• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Must be well organized, detail-oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Ability to handle a fast-paced call center environment.
• Ability to be flexible and adaptable as this position often requires multi-tasking.

Nice To Haves

• Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus

Responsibilities

• Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
• Working with managers to meet the satisfaction survey goal at or above group average.
• Answering customer calls and assisting with any scenario presented.
• Capture inbound sales when appropriate.
• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed