Customer Service Representative

R&R Human Resources Solutions • Alsip, IL

21d • $17 - $18 • Onsite

About The Position

Food & Paper Supply, an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative. The Customer Service Representative will interact with our customers by addressing inquiries and resolving problems in a positive, energetic manner. This person should have the ability to work well under pressure, independently and be a team player.

Requirements

• High school diploma or general education degree (GED) required.
• Excellent customer service skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate in English.

Nice To Haves

• Six months of experience in retail or customer service preferred.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Fields customer questions and problems; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED