Customer Service Representative
About The Position
The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments. As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site.
Requirements
- 1-3 years of experience in customer service, hospitality, sales, or event support.
- Proficiency in Microsoft Excel (data entry, reporting)
- Proficiency in Microsoft Outlook (email and scheduling)
- Proficiency in Microsoft Word (documentation)
- Proficiency in Google Docs (collaborative processing)
- Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
- Excellent verbal and written communication skills with a strong customer service mindset.
- Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
- Ability to work independently and proactively solve problems while maintaining professionalism.
- Valid driver's license and reliable form of transportation
Nice To Haves
- Previous experience in the hospitality, event services, or sales industries.
- Experience handling order processing and exhibitor services for trade shows or large-scale events.
- Experience with customer relationship management (CRM) systems.
Responsibilities
- Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
- Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
- Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
- Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.
- Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
- Collaborate with other departments to establish production schedules and ensure timely execution of services.
- Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary.
- Identify opportunities for operational improvements, ensuring workflow efficiency.
- Assist with filing, document management, and internal communications.
- Proactively address and resolve exhibitor concerns, escalating issues when necessary.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401(k)) with employer match when applicable
- Employee Stock Ownership Plan (ESOP)
- Paid Time Off (Vacation, Sick & Paid Holidays)
- Training & Professional Development
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
