Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

Alorica•Charleston, WV

14d•Remote

About The Position

Join Team Alorica as a Customer Service Representative and help our clients by addressing their customers' concerns, providing support, and resolving issues. At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. We are proud to say over 70% of our leaders are promoted from within. We also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with Alorica (MLBA), our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Requirements

High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Must live within 45 miles of Charleston WV
DSL or Cable Internet Connection required (No Satellite, Dial-up or Wireless)
ISP must meet a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Responsibilities

Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services