Customer Service Representative
About The Position
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Lord's Dental Studio in De Pere, WI. The regular hours for this position are from 7:45 AM to 4:45 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Requirements
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
Nice To Haves
- Minimum 3 years of experience in a dental environment / customer service experience
Responsibilities
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule pickups when necessary and check case tracking for individual offices
- Submit new doctors to LMS
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Benefits
- health insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- paid holiday
- vacation
- sick time
- 401K with company contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
