Customer Service Representative

Ensurise•Franklin, VA

20d•Remote

About The Position

As a partner company in one of the largest independent brokerages in the region, Ensurise, Abby Insurance, has over 50 years of combined experience helping individuals, families and business to protect themselves, their valuables, and their future. Abby Insurance is proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you’d expect from an independent, fast-moving company. At Abby Insurance, we believe in long-term relationships, starting with our team. This position is also bonus-eligible. Our team is the key to our success. You are looking for a role working with opportunity to grow, providing exceptional customer service. In this role, you will be responsible for helping prospective customers understand and choose the right insurance policies for them from one of our many insurance carrier partners. This position will be responsible for responding to in-bound inquiries and sales outreach. Our property and casualty insurance products protect thousands of individuals and businesses from financial losses related to events like fire, theft, accidents, or natural disasters.

Requirements

At least 1 year of experience in an office or customer support role
Ability to multitask and manage multiple competing priorities
Passion for helping others
High facility with technology including Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and database or CRM software
Strong communication, problem-solving, and data analysis skills with the ability to manage priorities in fast-paced environments.
Ability to work independently in a remote environment
Authorization to work in the United States

Nice To Haves

Ability to communicate in a second language (optional but helpful)

Responsibilities

Respond to inbound calls from prospective customers for personal line auto and home insurance policies
Educate customers on insurance policy details such as coverage and pricing
Facilitate the customer experience by answering phone calls, emails, and other requests
Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs
Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy with Abby Insurance
Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
Efficiently operate in a virtual environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.