Customer Service Representative

RBGlobal • Byram, MS

1h

About The Position

Customer Service Representatives provide an outstanding customer experience in person and through multiple communication channels, supporting IAA’s branch and service center operations and helping the business and branches grow. The role provides customer support, processes orders and assignments, maintains records and performs clerical work, and assists with preparations for auction day and other office needs.

Requirements

• Ability to communicate comfortably with customers.
• Willingness to assist peers and work as a team player.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide customer support through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new records and maintain existing records.
• Perform word processing, filing, and related clerical duties.
• Process paperwork in preparation for auction day and secure necessary approvals.
• Assist with other office duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401(k) plan with a 100% employer match on the first 4% contributed
• 15 days of PTO each year

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed