Auto Parts Counter Representative - B081 Colorado Springs, CO

Mygrant Glass•Colorado Springs, CO

8d•$18 - $20•Onsite

About The Position

Mygrant Glass is hiring a Customer Service Representative to support customers and branch operations. The representative is a first point of contact for clients, responding to questions and complaints, providing product and service information, and finding solutions suited to each customer’s situation. The role also supports branch efficiency through order processing, payments, returns, account management, and inventory coordination. This is a non-exempt, full-time position in Colorado Springs, Colorado. The schedule is Monday through Friday on dayshift, with rotating Saturdays. The posted pay range is $17.50–$19.75 per hour; the listing gives an expected end date of 12/31/26. The role reports to the Branch Manager.

Requirements

Professional demeanor with strong telephone and interpersonal skills.
Clear communication skills.
Organization and ability to multitask.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Ability to resolve customer conflict.
Willingness to learn and follow directives.
Patience and attentiveness.
Strong time-management skills and reliable follow-through.
Technological proficiency.

Nice To Haves

Typing speed of 30 words per minute is preferred.
High school diploma, GED, or equivalent is preferred.

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit card, and check deposits, ensuring accurate data entry.
Assist with inventory by interacting with warehouse inventory control.
Provide information and assistance to customers by telephone and in person.
Manage customer accounts discreetly and escalate concerns as needed.
Handle customer complaints, provide appropriate solutions or alternatives within established time limits, and follow up to confirm resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Manage a large volume of incoming phone calls.
Develop working knowledge of evolving products and services to better serve customers.