Customer Service Representative

Liaison International • Buffalo, NY

6d • $19 - $20

About The Position

Liaison is hiring a Customer Service Representative (CSR) to help applicants navigate their application journey. The CSR provides support through phone, chat, and email, helping applicants at each step and working to make their experience seamless. The role operates in a fast-paced call center environment and offers the opportunity to connect in person at Liaison’s Buffalo, NY office during the first week of each month.

This is a temporary-to-full-time role, with the potential to transition to a permanent position after 90 days based on performance.

Requirements

• One to two years of experience in a customer service role.
• Demonstrated experience with the MS Office Suite and web-based information sources.
• Strong interpersonal, written, and verbal communication skills.
• Attention to detail while meeting or exceeding daily quality and quantity expectations.
• Ability to advocate for applicants and clients.
• Exceptional ability to handle multiple priorities in a high-volume, fast-paced, multi-product environment.
• Ability to learn quickly across different roles and new responsibilities.
• Live within commuting distance of the Buffalo, NY office.

Nice To Haves

• Bachelor’s degree is strongly preferred.
• Understanding of the admissions and application process is a plus.

Responsibilities

• Respond to applicants’ inbound inquiries and concerns by telephone, email, and chat in a fast-paced call center environment.
• Maintain accurate records of call data in the CRM system.
• Meet quantitative and qualitative standards set by the department.
• Troubleshoot potential problems with web-based applications, including application status, completion updates, and billing inquiries.

What This Job Offers

• Career Level: Entry Level