Customer Service Representative

Sherwin-Williams•Cleveland, OH

5d•$56,743 - $70,367

About The Position

As an employee of the Product Support E-Business Team, you will be the primary point of contact with end-users, retailers and internal employees for questions and concerns about our products. Employees must own the necessary skills to communicate with customers effectively and efficiently through three main channels: phones, emails, and live chat, while maintaining a positive attitude and demonstrating empathy when needed. Product Support employees are accountable for consistently doing the right thing for our customers, and ensuring actions that drive success in pursuing a world class customer service experience. Employees play a key role in customer retention and gathering critical feedback to improve our products. As an employee of this team, you must also be able to demonstrate expertise in Sherwin-Williams architectural product lines. You must also be comfortable in making product recommendations and offering product guidance, while also assisting with various facets of our online account systems and procedures. Growth in this role will include increasing competence in understanding the part the team plays in interconnecting with various teams and departments within the company.

Requirements

Effective and efficient communication skills through phones, emails, and live chat.
Ability to maintain a positive attitude and demonstrate empathy.
Accountability for doing the right thing for customers.
Expertise in Sherwin-Williams architectural product lines.
Comfort in making product recommendations and offering product guidance.
Ability to assist with various facets of online account systems and procedures.

Responsibilities

Serve as the primary point of contact with end-users, retailers, and internal employees for questions and concerns about products.
Communicate effectively and efficiently with customers through phones, emails, and live chat.
Maintain a positive attitude and demonstrate empathy when needed.
Consistently do the right thing for customers and ensure actions drive success in pursuing a world-class customer service experience.
Play a key role in customer retention and gathering critical feedback to improve products.
Demonstrate expertise in Sherwin-Williams architectural product lines.
Make product recommendations and offer product guidance.
Assist with various facets of online account systems and procedures.
Increase competence in understanding the team's role in interconnecting with various teams and departments within the company.