Customer Service Rep 1

Tennant Company • Eden Prairie, MN

3d • $36,600 - $54,900 • Onsite

About The Position

As a Customer Service Representative I, you will play a critical role in delivering timely, accurate, and solution-oriented support to a diverse customer base. This role is ideal for individuals who are motivated to learn, take ownership of their work, and build strong relationships across teams while contributing to a fast-paced, dynamic environment where your voice and ideas matter. Come join a high-impact, customer-focused team where your contributions directly shape the customer experience and business outcomes.

Requirements

• High school diploma or equivalent
• Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone
• Intermediate PC and PC applications skills (Microsoft)
• Proficiency with Microsoft Outlook
• Experience working in a multi-application and dual monitor environment
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively / Collaboration - Building partnerships and working collaboratively with others to meet shared objectives.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Decision Quality / Problem Solving - Making good and timely decisions that keep the organization moving forward
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Nice To Haves

• 0-2 years’ experience in a customer contact center environment
• SAP and/or FSM ERP systems and Cisco soft phone experience

Responsibilities

• Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner
• Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support
• Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 businesses, internal sales and service representatives
• Communicate and follow through with internal and external customers with a focus on urgency, documentation, quality and customer satisfaction
• Understand Tennant products and services to expertly advise customers of all required purchase order information
• Adhere to all documented procedures related to orders, quotes and service inquiries
• Effectively own and manage daily open orders, billing blocks, and service notification reports
• Navigating and troubleshooting all inquiries submitted through company online purchasing website
• Partner within Customer Service teams to build effective relationships with other internal departments to include Sales, Service, Supply Chain, Logistics, Engineering, Marketing and Legal
• Effectively resolve customer inquiries, quote, order and general requests, while balancing customer and company needs, including: Electronic requests for W9, SDS, POD, certificates of insurance, part identification and vendor information requests; Status of part and service orders, shipment tracking information, back orders, purchase order confirmations

Benefits

• A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company‑paid disability and life insurance, and a full Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED