Customer Service Rep 1

Tennant Company•Eden Prairie, MN

1d•Onsite

About The Position

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. This role is eligible for a $2,000 sign-on bonus As a Customer Service Representative I, you will play a critical role in delivering timely, accurate, and solution-oriented support to a diverse customer base. This role is ideal for individuals who are motivated to learn, take ownership of their work, and build strong relationships across teams while contributing to a fast-paced, dynamic environment where your voice and ideas matter. Come join a high-impact, customer-focused team where your contributions directly shape the customer experience and business outcomes.

Requirements

High school diploma or equivalent
Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone
Intermediate PC and PC applications skills (Microsoft)
Proficiency with Microsoft Outlook
Experience working in a multi-application and dual monitor environment
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Communicates Effectively / Collaboration - Building partnerships and working collaboratively with others to meet shared objectives.
Drives Results - Consistently achieving results, even under tough circumstances.
Decision Quality / Problem Solving - Making good and timely decisions that keep the organization moving forward
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Nice To Haves

0-2 years’ experience in a customer contact center environment
SAP and/or FSM ERP systems and Cisco soft phone experience

Responsibilities

Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner
Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support
Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 businesses, internal sales and service representatives
Communicate and follow through with internal and external customers with a focus on urgency, documentation, quality and customer satisfaction
Understand Tennant products and services to expertly advise customers of all required purchase order information
Adhere to all documented procedures related to orders, quotes and service inquiries
Effectively own and manage daily open orders, billing blocks, and service notification reports
Navigating and troubleshooting all inquiries submitted through company online purchasing website
Partner within Customer Service teams to build effective relationships with other internal departments to include Sales, Service, Supply Chain, Logistics, Engineering, Marketing and Legal
Effectively resolve customer inquiries, quote, order and general requests, while balancing customer and company needs, including: Electronic requests for W9, SDS, POD, certificates of insurance, part identification and vendor information requests
Status of part and service orders, shipment tracking information, back orders, purchase order confirmations